Tuesday 4 September 2012
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First off, I'm an otherwise very happy Xbox Live Gold member. Instead of buying a points card from a retailer, I made the mistake of buying the points online from Microsoft through the Xbox. I used my gamer tag account and entered my credit card on the TV and I bought 500 points. I got the email confirmation that I bought the points. I then used the points. So far so good.
Over the next two days, four other Xbox charges totaling $30 mysteriously appeared on my credit card. Someone bought more points and a game subscription using my credit card info. I called Xbox Live support- their answer was "we don't give refunds." I explained that it's not a REFUND if my account is used fradulently. They still said no.
Note that clearly the security leak was with them, as no other fraudulent charges appeared on my credit card...just Xbox charges.......................
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